Words / B1

KORL-sent-uh/ˈkɔːl ˌsentə/

A call centre (id: call-centre) is an office for telephone enquiries (UK spelling centre; US center). Contact centre is a modern twin. Do not write call center in UK exams. Banks: the northern call centre closed overnight.

Meaning

An office where staff answer telephone enquiries (UK spelling centre).

Examples

• “The bank closed its northern call centre overnight.”
• “A hospital appointments line can still be a call centre, not a ward.”

Good to know

UK: call centre (two words, -re). US: call center. Modern: contact centre. Work / outsourcing news. Countable sites.

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